Our 100% satisfaction guarantee ensures that every item you purchase at Tess meets your high expectations. If you are not satisfied with your purchase, you may return the merchandise with all tags attached within 30 days for an exchange or refund. Credits or charges due will be refunded to the original credit card. Please note that all exchanges are processed as a return and then issued as a new order.
Please allow at least ten (10) business days for your return/exchange to be processed. There is absolutely no hassle.Tess will pay for shipping cost on errors or damaged merchandises. Our errors will cost you nothing. Please contact firstname.lastname@example.org for information. Proof of payment must accompany the merchandise(s) at time of return.
All merchandises are subject to inspection. Please contact our customer service department at email@example.com to request a Return Merchandise Authorization (RMA). After receiving an RMA, you may proceed to return your item(s) for exchange or refund. Please use a shipping service that provides tracking and/or insurance for all returns/exchanges. Tess is not responsible for return/exchange items that are lost during transit.
For U.S. orders, please return to: P.O. Box 202 Edgewater, NJ 07020, U.S.A.
For orders outside of U.S., please return to:
Sunrise Industrial Building 10 Hong Man St., 13/B, Chai Wan, Hong Kong
To ensure speedy service, please have the following information ready when you email our Customer Service Department: 1. Your name, date of purchase and order number 2. Reason for requesting a RMA (Defective Item Exchange, Unwanted or Unopened Item Refund)